Message Pay
Introducing Message Pay
IT'S QUICK & EASY! SIMPLE AS 1, 2, 3, 4...
We’re making things easier! Make a payment to your Valex loans from any external account; as easy as a text message, through our website or online and mobile banking.
Member Benefits
- Convenient ways to pay from an external account: text, website, online/mobile banking.
- Encrypted information guarantees your information is secure.
- Payments accepted from checking accounts, savings accounts, and credit and debit cards.
- The convenience fee for debit and credit cards and ACH payments is only $5.99 per transaction
Setting Up Your Account
RECEIVE A TEXT MESSAGE
VERIFY YOUR ACCOUNT
CREATE YOUR 4 DIGIT PIN
ADD YOUR PAYMENT METHOD
THINGS TO KNOW
- You will receive a text message informing you of the amount due on your loan. You will be able to review your payment options or you will be able to opt out of our text message PAYMENT service by texting “STOP”.
- The link will take you to a portal where you will be asked to verify your account with your account number and date of birth.
- When you verify your account for the first time you will have to setup the following:
- 4 digit pin: once you have entered your account number and date of birth, it will prompt you to create a 4 digit pin. Store this information in a secure place as you will need this pin number to verify future payments.
- Preferred method of payment: to make a payment you will have to add your preferred form of payment in the portal. You can do this by selecting ADD NEW DEBIT CARD or ADD NEW BANK ACCOUNT which will prompt a secure website for you to input your information. If done correctly, there will be a message stating ‘Payment Method Success’ and you will be redirected to the payment portal.
- Once your account has been successfully verified, you will be directed to the payment portal where you’ll be able to see all of your loans and will also be able to select your preferred payment method.
- Single item limits: $3000 loan payment daily limit, $250 share deposit daily limit.
- Velocity limits: 1 day = $2000 or 2 payments, 1 week = $3000 or 5 payments, 3 weeks = $5000
- Activated scheduled payments will incur the convenience fee each time.
Frequently Asked Questions (FAQ)
Can I make a payment on my loans through my online and mobile banking account?
Log in to your online and mobile account using your smartphone, tablet or desktop and select ‘Make a Payment’ from the menu bar located on the left. This will take you to the payment portal where you will have to verify your account.
If I opt out of receiving text messages will I still be able to pay my loans online?
Yes, you will have to access the payment portal through our website or online and mobile banking. However, you will not receive any text notifications regarding payment reminders and will not be able to make a payment via text message.
How can I pay my account via text message?
Once you receive a text reminder, you respond “Pay” to the same text. You will be asked to enter your pin to verify your account. Once you have completed this process, your payment will be complete and you should receive a confirmation text.
NOTE: you will have to setup a 4 digit pin and preferred method of payment prior to using text payments.